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<v 0>Hello, hello.</v>

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Hello and welcome to what is going to be a really exciting session.

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I am so delighted to have an incredible leader, Elena Verna, join us,

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who is the head of growth at Lovable. Now,

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Elena has been in the industry for some time and is trailblazing how AI

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companies price and we're all super curious to learn how they're thinking about

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it and how you're leading the way. But before we get into that, Elena,

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can you share with us maybe a little bit around your story and your journey,

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how you got here? Not here to San Francisco,

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but here to this position at Lovable.

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<v 1>That was a trip too. I've been at Lovable for almost a year.</v>

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I'm hitting my one-year anniversary in two weeks.

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It feels like 10 years at Lovable every month is equivalent to a year to any

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other company that I worked at.

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But previously I was operating in companies like SurveyMonkey, Miro, Amplitude,

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Dropbox was my last gig before I joined Lovable,

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but I also advised a lot of companies. I think probably over 40 to 50 startups,

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all focused in B2B SaaS, product-led growth space.

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That is really my superpower. And course creation, my newsletter,

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all of the things.

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I pride myself on being solopreneur as well as being operator at the same time.

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<v 0>Gosh, that's pretty impressive. Specific to Lovable,</v>

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I think a lot of people here all know the stats. Just so I quote them correctly,

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$400 million ARR in 14 months.

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It's pretty phenomenal when you think about the success you guys have had.

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But the motion is slightly different than your prior background.

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You're a growth leader. A lot of domain expertise in PLG, product-led growth.

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But of course, Lovable is PLG, product-led, it's sales-led, it's B2B,

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it's B2C.

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<v 1>It's everything.</v>

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<v 0>It's everything. So you go into this role and you grow this company like crazy,</v>

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but now you have to be master of multiple different monetization strategies.

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Can you share with us how you approach that?

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<v 1>Yeah. So when I joined a year ago,</v>

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Lovable was at $40 million in annual recurring revenue where it just crossed

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$400 million not so long ago on the tear to hit next milestone.

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So it's 10x. At the same time, our company itself, 10x,

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we had almost only 20 employees a year ago when we joined, believe it or not.

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Now we're 185 employees.

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<v 0>It still sounds kind of small for $400 million ARR.</v>

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<v 1>But it's really big for us. I mean,</v>

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the change in terms of just how many people we have in the company is quite

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large.

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So we're going through the company cycles and company evolution at unprecedented

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speed. So reorgs every three to four weeks, a lot of changes to our strategy,

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so many tactics that we have to do.

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And really the only way that we're able to execute it with so few people is by

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being as AI native as possible.

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We're constantly trying to figure out what is the best way to do a certain task

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without necessarily creating cross-functional dependencies or alignment meetings

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or up-and-down decision making. So high agency, high autonomy,

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everybody has to have a founder hat on and just hiring the best people that

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it's the global maximum for them to work at Lovable and see how far we can push

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the boundary of what is truly possible in such a short period amount of time.

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<v 0>Yeah. I mean, I think for non-AI native companies,</v>

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I think everybody is curious to know how you can go and build a company

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and serve largest enterprises in the world,

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as well as obviously somebody who's starting to build a company today.

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And so my question is,

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how are those different kind of categories or archetypes using AI tools

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or are they using them differently?

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<v 1>Yes. We started as almost consumer business.</v>

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A lot of people would come in and build their personal projects,

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their portfolio sites, maybe some websites.

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We very quickly found a B2B use case. We even found it in data,

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I believe it or not. Some people would start doing prototyping,

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but we now have a lot of internal tooling and even companies being created on

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our platform, which is so incredible to see. But we've always been bottoms up.

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So we're really focused on the builder. We're still, to this day,

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heavily focused on the builder.

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And those builders bring us into their place of employment.

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So we do have enterprise contracts with Uber, with HubSpot, with Microsoft,

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with many others,

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with multithousand people deploying it across the companies and using it for a

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variety of use cases.

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But we still stay strong on self-serve and product-led growth,

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and that builder is our core competency.
We focused on nontechnical user.

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A lot of engineers use us,

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but we really want to make things easy and seamless for that nontechnical

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persona. And they pull us in, into their personal life, into their work life,

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into just using their personal tools. And it's really beautiful thing to see.

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It's really hard because a lot of companies struggle of,

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do you do enterprise or do you do prosumer and how do you combine the both?

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We are staying really focused on prosumer is our core competency.

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And then we graduate and expand people to enterprise.

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We're not focusing on enterprise as the reason of why we will absolutely succeed

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in this space.

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We want to succeed with builders and enterprise just comes along with it.

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And we're very grateful for that expansion and we love working with companies,

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but builder is really at the heart of everything that we do.

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<v 0>That's kind of interesting because what we are seeing, I guess,</v>

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is like enterprise behavior and builder behavior are kind of converging.

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<v 1>They are.</v>

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<v 0>Which for any SaaS company that has built a SaaS business,</v>

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you had to be very intentional.

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It's like you were serving the builder and to serve a traditional enterprise,

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it was very different motion. But in your case, actually,

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they seem to be coming together.

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<v 1>There's still product functionality that you need to develop for enterprises in</v>

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order for them to be able to adopt you and to deploy you across the company.

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So we're definitely working on all of the compliance, security,

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and permissioning issues in order for admins to be able to have control of what

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they're actually seeing and happening across the company with Lovable.

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But at the same time, user is a user is a user,

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whether they're using you as a prosumer,

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whether they're using you inside the company.

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So we want to just make sure that that experience is absolutely Lovable.

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So people come to us because as you know,

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there's so much competition out there and everybody and their mother is coming

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into the vibe coding space.

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So focusing on that seamless experience is our top priority.

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<v 0>Brilliant. Love it. Everybody and their mother, literally.</v>

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Talent and hiring must be an area that you spend a lot of time thinking about in

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your talent strategy. You're a small, agile company and everybody counts.

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Can you share what is your talent strategy? What type of people are you hiring,

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and what makes them great?

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<v 1>Yes.</v>

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We are very ruthless with our hiring because we want to hire people that are not

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coming to us because they want a certain title. In fact,

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we don't have titles internally. Everybody's just doing their work.

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There's some leads and heads of the departments, but that's about it.

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You won't find directors or VPs at Lovable.

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We are also very focused on having different personas and a team that really

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round what we're capable of doing. So we have two archetypes. For example,

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we call them cowboy and farmer.

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Cowboy are the people that are going and trying to capture new pastures.

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They really thrive on innovation and like pushing the boundaries.

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And farmers are people that are scaling. They really,

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really take that land and with whatever was captured and they maximize what's

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output available on it.

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We love to hire both of those personas who people that are superpowers in it.
Or

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on the other hand, we also love to hire people that are, I would say, veterans.

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I'm considered a veteran in the space, where I've been here for 15 years.

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I'm like very anchored in how corporate works.

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And then we pair people like me with new grads,

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with truly AI-native people that have no ceiling of what's possible.

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Everything is possible for them. And we have all of those four personas,

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you can imagine two by two. Every math person loves a good two by two.

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But you can fill the team with all of those four,

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and that makes the really powerful team. But we love hiring founders.

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We love hiring people that are not necessarily come from traditional pedigree of

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what you'd consider from the FANG companies and just can really get in there and

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figure out what is possible because we're in a such high innovation velocity

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space, we cannot just copy what has been done before.

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We have to reinvent what the future is going to look like.

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<v 0>That sounds great.</v>

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I'm just kind of curious as you're interviewing people and you start describing

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to them as like, "Hey,

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you're going to be a cowboy or a farmer here." Are they kind of going,

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"Hmm." Does it take them a while to get their head around

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how you're building the company?

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<v 1>Absolutely.</v>

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So we do a lot of trial work with people because they need to see how we work

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too. It's a decision for them. It's not just our decision,

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but people that have the best self-realization of who they are are the best

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people to also hire because I know that I'm a cowboy, for example,

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but I'm a veteran cowboy. I'm not an AI native.

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I need to learn how to be AI native because that's not what I grew up with or

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how I learned to do what I'm doing. So we're looking for humility.

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We're looking for that drive,

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and we're looking for understanding what my superpowers are and then anchoring

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people against the superpowers and creating jobs around them and just giving

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them a lot of trust and agency and autonomy so then go.

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Because otherwise we would not be able to sustain the $400 million business with

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under 200 employees if we had everybody in the box for whatever they defined it

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and stretched people beyond their superpowers and what they're capable of doing.

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<v 0>That's great. Thanks for sharing such great insights. Let's talk about pricing.</v>

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So can you maybe just describe to folks how you priced today?

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<v 1>Yes. So I work on monetization at Lovable.</v>

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So one thing that we're constantly evolving is how is it that we're going to

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monetize our customers? Because we're an AI company,

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we sit on top of LLM. LLM is not cheap.

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It's not the traditional SaaS with 80 to 90% cush margin.

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So we have to be very careful of how we monetize in order to create sustainable

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and predictable business. We're not here to just succeed in the next 12 months.

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We want to build a generational company.

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So we've been very heavily focused on our monetization. Now,

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this is our pricing page that you see on the screen.

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It can go into just Lovable.dev/pricing. We are not happy with it.

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So please don't copy it as something that is optimized and ready to go because

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this is very much work in progress.

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And even in a year that I've been with a company,

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and company itself is only like a year and a half old,

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we have evolved this so much.
This is a living, breathing thing.

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And we have so many plans of where we want to take this,

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where we're not able to do sometimes because of the cost structure,

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sometimes where the market is and what they're ready for.

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But the amount of iteration that this thing has gone through,

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not just from the visual UI perspective,

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but an actual model changes in the last 10 months has been really incredible

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and really amazing to see and something that I highly,

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highly recommend everybody who has any AI features or AI product here

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that pricing that we have for AI is not where it needs to be.

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It's too focused on the cost of LLM and not enough on the customer output.

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And the faster we can move it towards the output, the better it's going to be,

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but there needs to be a maturity curve that your business and the market reaches

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in order for it to happen.
And whoever gets there first will be a winner in your

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category, in your vertical, in your space.

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So make sure that you set up the right infrastructure and the right plate

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triggers and the right team to start iterating on your pricing as much as

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possible.

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<v 0>Super interesting. But I think a lot of folks looking at this like, OK,</v>

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I get it. You have a freemium model, you have an enterprise model,

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and two models in between.

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I think what's really interesting with your business and how you've approached

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freemium as really an acquisition channel because a lot of people are like, "Oh,

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freemium." You got all these people that sign up and you actually can never

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convert them or retain them, but that's not the case for you guys.

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Share with everyone how you approach freemium as like a strategic category.

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<v 1>Yeah. So just an overview of our pricing, we have a Free plan. Yes, great.</v>

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We have two self-serve plans and then we have an Enterprise plan that is

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only sold through our sales team. Our Free, Pro,

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and Business plans have unlimited users.

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We monetize on credits that they use on the workspace, not on the user.

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We did a very specific change right after I started.

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This is based on my learnings that I had in the previous companies where you

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don't get the input,

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which is a user you charge on the output that that user produces,

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which is credit consumption. And once we changed that, yes,

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it created a dip in our revenue because we had a Teams plan and we had to sunset

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it and we had to move everybody to the Pro plan.

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But then afterwards we saw an explosion in workspaces in terms of number of

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users that were in the workspaces and most importantly,

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retention because now we didn't have a single point of failure in the workspace.

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Now we had multiple people in the workspace that are working together and

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collaborating and creating many network effects on the workspace level.

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But freemium, back to your question, sorry.

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Freemium is extremely strategic and Lovable.

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One of the biggest mistakes that I see a lot of companies do with respect to AI

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features or functionality is that they shove it into the highest paid plan

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because of the cost structure that AI has. And they say, "Well,

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now we have a reason to differentiate our paid plan that otherwise didn't have

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differentiation." And they gate it because our finance is sitting on our back

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and breathing and saying, "How much did this cost?

235
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What are you doing to my margins?" But at the same time,

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when you're doing AI pricing and when you're trying to introduce AI into

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somebody else's workflow, you're trying to change their habits.

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You're trying to reinvent what they've actually been doing before the

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alternative methods.
And you cannot do that reinvention without giving it

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away to them for free first so they can try it,

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they can hit that aha moment and then you can monetize it afterwards after they

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see the value that it can bring. So freemium for us,

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we spend most of our costs at Lovable are going into

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freemium, but we don't use it as a cost center. In fact,

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we spent over hundreds of millions of dollars in the last 12 months on freemium,

246
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but to us, it's not a cost center. It's our marketing budget,

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and we're very specific about that.

248
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So we're trying to give more and more things away for free and then monetize

249
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when the propensity to pay is increasing as opposed to trying to squeeze for

250
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conversion rate. And as a result, our conversion rate is in double digits.

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And for freemium model to have a double-digit conversion is really,

252
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really strong.
But then on top of it, we do even more.

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This is just freemium that you have in the product,

254
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but we also do so much free giveaways to hackathons.

255
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Anybody who wants to host a hackathon on Lovable,

256
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participants get Lovable for free. We do internal hackathons.

257
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We do partnerships. We did it with Revolut, with Mercury,

258
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with so many companies where we give all of their users access to Lovable.

259
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And conversion rates there are in 40,

260
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50% to paid after the offer expires.

261
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And we spend tens of millions of dollars in product giveaway that way.

262
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So you should really think about AI costs and the AI monetization,

263
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not as how much you can monetize it and how quickly,

264
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but you should think about it of how can I strategically give it away for people

265
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to see the better way that output can be produced with my product and then just

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believe if your product is good enough that monetization comes.

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And this way it helps you focus on the product as your main area of conversion

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and what's doing the selling,

269
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as opposed to developing really large GTM marketing and sales teams in order to

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do that storytelling for you.

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<v 0>OK. So that's a lot for people to understand. That is pretty amazing. Yeah.</v>

272
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No, it's pretty good.

273
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I really want to double click on that because it's like that is your marketing

274
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budget. This is your customer acquisition. And I think a lot of people are like,

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"Well, if I do that,

276
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I also have to do all of these other things." And you're like, "Don't do it.

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Try this." You'll get the results if you really, really stay focused on it.

278
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They will convert higher and you will get sticky customers.

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<v 1>Well, you have to focus on your product. Your product has to work.</v>

280
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It's not something that you put in a shiny marketing message and then on the-.

281
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<v 0>The experience is poor.</v>

282
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<v 1>And then experience is poor. Product has to work. Product has to be Lovable.</v>

283
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Product has to be effective, efficient, all of those things. So it really,

284
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it pushes your focus a lot more on product and engineering,

285
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which I think is great. So then you can develop a lot more core functionality,

286
00:16:33.070 --> 00:16:37.970
but it's important to not over-rely on marketing and

287
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sales and oversell what your product is capable of doing and then under

288
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deliver in the product because that really creates a really negative connotation

289
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that just lasts forever long.

290
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And all of us are living in AI performance theater right now.

291
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Nobody knows what AI is actually capable of doing for us.

292
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So make sure that what your promises and what your users discover use cases in

293
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the product are actually solid and actually useful for them.

294
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<v 0>Amazing.</v>

295
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<v 1>But also, can I talk about top-ups or you're going to ask me questions?</v>

296
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<v 0>Well, you can talk about whatever you want.</v>

297
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<v 1>All right. But also-.</v>

298
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<v 0>As long as it's pricing.</v>

299
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<v 1>But also don't limit yourself to a traditional subscription models too.</v>

300
00:17:16.050 --> 00:17:19.630
So one of the things that we as a space got really obsessed about is

301
00:17:19.690 --> 00:17:22.670
subscription revenue. That's also good ARR.

302
00:17:22.980 --> 00:17:27.190
That gets us really big multiple on our revenue that investors drool on,

303
00:17:27.270 --> 00:17:32.170
that your finance team says, "More ARR, more ARR." But then at the same time,

304
00:17:32.220 --> 00:17:36.810
that is not also the most optimal way to monetize your customers in

305
00:17:37.090 --> 00:17:38.050
most of the cases.

306
00:17:38.550 --> 00:17:43.430
Most of the products are not so habitual in nature that recurring revenue is the

307
00:17:43.550 --> 00:17:45.850
only way for you to actually monetize them.

308
00:17:46.350 --> 00:17:50.980
So I've always worked for subscription-based businesses and I've always had this

309
00:17:51.030 --> 00:17:53.070
thought of this is not the optimal way,

310
00:17:53.590 --> 00:17:58.450
but I've never been given an opportunity to actually test any mixed models that

311
00:17:58.590 --> 00:18:03.030
offer ad hoc purchases as well as subscriptions because companies always just

312
00:18:03.210 --> 00:18:06.750
over-optimize on ARR.
So at Lovable,

313
00:18:06.810 --> 00:18:09.450
we were getting so much feedback from our customers.

314
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Our customers were yelling at us that subscription is not the right way for them

315
00:18:13.830 --> 00:18:14.430
to build.

316
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<v 0>And did they tell you what they wanted you to offer?</v>

317
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<v 1>Just ad hoc way of purchasing credits,</v>

318
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basically saying, "I don't build every single day in a continuous way.

319
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I have building streaks.

320
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I have a muse that strikes me and I need to just go and do it.

321
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And if you ask me to upgrade my subscription that feels terminal,

322
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like now I'm on the higher level forever. Yes, I can downgrade any time. Sure,

323
00:18:38.890 --> 00:18:43.770
but I still have to upgrade and mentally commit to it," that it prevented a

324
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lot of people from building.

325
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They would just wait for the next cycle and often lose their idea.

326
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And most importantly, churning. Now we only had qualitative feedback on it,

327
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but we finally tested top-ups as part of our subscription

328
00:18:57.150 --> 00:18:57.870
offering as well,

329
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which I was very excited about because something I wanted to do my entire life.

330
00:19:01.650 --> 00:19:03.490
And the offer is pretty easy.

331
00:19:03.550 --> 00:19:06.810
You still subscribe and save if you pay on the subscription,

332
00:19:06.870 --> 00:19:08.830
but then you also can buy top-up credits,

333
00:19:08.890 --> 00:19:13.570
which is the one-time purchase of credits to really feed into that machine of

334
00:19:13.590 --> 00:19:17.570
what you're building.
The fascinating part about this is that not only it did

335
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not reduce our ARR,

336
00:19:19.350 --> 00:19:23.010
which is what often most of the companies would forecast would happen.

337
00:19:24.370 --> 00:19:27.730
First of all, most of our best users took advantage of top-ups.

338
00:19:28.050 --> 00:19:32.050
It wasn't just like second-level-class citizens that wouldn't otherwise commit

339
00:19:32.090 --> 00:19:35.610
to paid upgrades. This was our best users that started using top-ops.

340
00:19:35.670 --> 00:19:39.290
Number two, top-ups started acting like recurring revenue.

341
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Repurchase rate of top-ops was just as high,

342
00:19:42.410 --> 00:19:45.970
if not higher than subscription renewal rates. And most importantly,

343
00:19:46.030 --> 00:19:47.310
from our revenue perspective,

344
00:19:47.370 --> 00:19:50.530
I have this chart of the revenue growth of Lovable of month by month.

345
00:19:50.910 --> 00:19:54.570
With the blue line here is our top-up revenue versus the subscription revenue.

346
00:19:54.910 --> 00:19:55.930
And you can see, yes,

347
00:19:55.990 --> 00:19:58.890
there's some cannibalization of subscription revenue for sure.

348
00:19:59.170 --> 00:20:01.370
But you can look at the overall revenue collected.

349
00:20:01.450 --> 00:20:05.090
It is just going up and up and up whenever you give flexibility to user to

350
00:20:05.170 --> 00:20:09.590
transact the way that they want to transact with you.
And I think in AI world,

351
00:20:09.650 --> 00:20:10.970
this is very important.

352
00:20:11.310 --> 00:20:15.710
Don't corner them into a model that is purely optimized for retention and that

353
00:20:15.770 --> 00:20:16.650
recurring revenue.

354
00:20:16.970 --> 00:20:21.250
You really need to give customers the flexibility to buy how they want to buy.

355
00:20:21.430 --> 00:20:22.263
<v 0>The exchange of value that it is.</v>

356
00:20:22.270 --> 00:20:24.570
<v 1>An exchange of value. Exactly. And for that,</v>

357
00:20:24.680 --> 00:20:27.350
you need to have a good system also that you can enable this on.

358
00:20:27.750 --> 00:20:29.210
We proudly run on Stripe.

359
00:20:29.290 --> 00:20:34.070
We've been very great partners with Stripe and this test was couple of two

360
00:20:34.110 --> 00:20:38.250
weeks for one developer to set up. It was about six weeks,

361
00:20:38.670 --> 00:20:41.210
eight weeks of testing, and off we released it into the world.

362
00:20:41.270 --> 00:20:45.750
So it's something that I know in my previous jobs would have taken maybe years.

363
00:20:45.830 --> 00:20:47.610
<v 0>Years, absolutely years. OK.</v>

364
00:20:47.830 --> 00:20:52.570
So I think every company here would love to have a chart like this and to be

365
00:20:52.610 --> 00:20:56.450
able to iterate on their monetization model. You told me something crazy.

366
00:20:56.670 --> 00:20:59.530
It was like you've changed pricing 10 times in a year.

367
00:20:59.910 --> 00:21:01.250
And when I think about that, and listen,

368
00:21:01.430 --> 00:21:04.310
I get plenty of feedback from customers and users and many of you here in the

369
00:21:04.350 --> 00:21:05.390
room will give me feedback,

370
00:21:05.750 --> 00:21:09.630
but traditionally companies would have been petrified to go out to their user

371
00:21:09.670 --> 00:21:13.510
base and their customer base with a price change 10 times in a year.

372
00:21:14.190 --> 00:21:18.150
How did you manage to do that and not kill trust and credibility with your

373
00:21:18.170 --> 00:21:19.003
customers?

374
00:21:19.550 --> 00:21:23.230
<v 1>I think if you don't change the pricing right now, or you don't, sorry,</v>

375
00:21:23.290 --> 00:21:27.410
not change, iterate and find what's your current local maxima,

376
00:21:27.490 --> 00:21:30.230
because none of us have found global maxima yet.

377
00:21:30.350 --> 00:21:33.730
We're on a path to discovery there. But if you don't change,

378
00:21:33.890 --> 00:21:36.270
I think you're just going to slowly die off.

379
00:21:36.710 --> 00:21:38.210
I know it's a really harsh prognosis,

380
00:21:38.290 --> 00:21:41.590
but I think that it's very important to keep up with the market change right now

381
00:21:41.710 --> 00:21:44.930
and constantly iterate on your pricing and packaging. You're right.

382
00:21:44.990 --> 00:21:47.330
We've done so many changes to our pricing,

383
00:21:47.710 --> 00:21:52.310
which often at the company that is our age and even our size is just,

384
00:21:52.430 --> 00:21:56.630
it's unheard of because you wait couple of years before your product matures,

385
00:21:56.710 --> 00:21:59.690
you start scaling, before you start actually messing with your pricing,

386
00:22:00.090 --> 00:22:04.670
we had to do it on month two of our business existing because we very quickly

387
00:22:04.770 --> 00:22:08.930
realized that some of the things just did not fit.
So we launched top-ups,

388
00:22:08.990 --> 00:22:12.990
we launched annual plans, we sunset plans, we introduced new plans,

389
00:22:13.050 --> 00:22:17.450
we added rollovers, we added new features, we moved features,

390
00:22:17.510 --> 00:22:18.630
we made more things free.

391
00:22:19.030 --> 00:22:23.670
So we have established this precedent with our customers that we are evolving

392
00:22:24.070 --> 00:22:27.510
our monetization model as fast as we're evolving our product.

393
00:22:27.770 --> 00:22:29.610
It is not something that is static.

394
00:22:29.870 --> 00:22:32.250
It is something that is going to continuously change.

395
00:22:32.570 --> 00:22:34.630
And our customers have been very receptive.

396
00:22:34.690 --> 00:22:36.750
I don't know how many of you have used Lovable here,

397
00:22:36.810 --> 00:22:40.730
but we're constantly changing it and we have not had the pushback,

398
00:22:40.790 --> 00:22:44.890
but I think it's important to set that precedence that this is still a living,

399
00:22:44.950 --> 00:22:48.930
breathing thing. This is not set in stone. And as our product changes,

400
00:22:48.990 --> 00:22:51.090
monetization model needs to change as well,

401
00:22:51.550 --> 00:22:54.790
but it's important to do it early because it's so true.

402
00:22:54.890 --> 00:22:58.790
If you don't change it for five years and you do that first change-.

403
00:22:58.850 --> 00:22:59.210
<v 0>Such a big deal.</v>

404
00:22:59.210 --> 00:23:02.650
<v 1>It's a big deal. Remember when Netflix raised their price for the first time?</v>

405
00:23:02.990 --> 00:23:06.590
It made the news because it's been years since it's done,

406
00:23:06.650 --> 00:23:10.230
but they've done it many times since there's dozen times since then.

407
00:23:10.510 --> 00:23:13.670
And nobody makes a peep anymore because they have set that as a-.

408
00:23:13.810 --> 00:23:15.530
<v 0>So the market now is also accepting...</v>

409
00:23:15.530 --> 00:23:15.530
<v 1>It's expected.</v>

410
00:23:15.530 --> 00:23:16.790
<v 0>These kind of agile closing and changes.</v>

411
00:23:16.850 --> 00:23:20.530
<v 1>So don't get into that situation where your customers are jarred by pricing</v>

412
00:23:20.570 --> 00:23:22.150
changes or packaging changes.

413
00:23:22.350 --> 00:23:25.530
<v 0>OK. So for a lot of people here, it's like, OK, sounds amazing,</v>

414
00:23:25.830 --> 00:23:27.770
but not sure where to start.

415
00:23:28.090 --> 00:23:31.150
Can you give some guidance on like how people should think about like starting

416
00:23:31.190 --> 00:23:33.450
on this experimentation? What are the mechanics?

417
00:23:33.570 --> 00:23:34.950
What are the frameworks they should use?

418
00:23:35.390 --> 00:23:38.950
<v 1>I think first it's important to have the right infrastructure to even enable you</v>

419
00:23:39.010 --> 00:23:41.390
to experiment the way that you want to experiment.

420
00:23:41.510 --> 00:23:44.210
Make sure that if you need to switch providers,

421
00:23:44.290 --> 00:23:48.030
if you need to put in into the platform work right now, do it now.

422
00:23:48.150 --> 00:23:51.470
You're going to set yourself for success for later. Second of all,

423
00:23:51.990 --> 00:23:55.150
I think that you need to designate somebody who's responsible for it.

424
00:23:55.230 --> 00:23:55.970
At Lovable,

425
00:23:55.970 --> 00:23:59.190
I'm responsible to make monetization changes and push it through the team.

426
00:23:59.650 --> 00:24:01.450
I don't always own entire thing,

427
00:24:01.550 --> 00:24:05.090
but I pull it all together and I get the right level of approvals.

428
00:24:05.210 --> 00:24:06.010
Even at Lovable,

429
00:24:06.010 --> 00:24:10.950
we have a monetization council that involves our CEO or our head of finance,

430
00:24:11.110 --> 00:24:12.650
our head of marketing, our head of sales,

431
00:24:12.970 --> 00:24:15.790
to make sure that we're making decisions that are right for all of the customers

432
00:24:15.830 --> 00:24:18.790
and all of the aspects of the business that are taken care of.
And then you

433
00:24:18.810 --> 00:24:21.330
designate a team that is actually going to implement it.

434
00:24:21.390 --> 00:24:24.870
But most importantly is just to get started and to even understand,

435
00:24:25.070 --> 00:24:29.350
where is your monetization model really working right now versus where it's not.

436
00:24:29.630 --> 00:24:33.170
So talk to your customers. I mean, it's such a basic thing,

437
00:24:33.250 --> 00:24:35.830
but we forget to ask them about it,

438
00:24:35.970 --> 00:24:40.330
and we forget to put in the right even survey mechanisms when they cancel and

439
00:24:40.370 --> 00:24:42.230
leave us to understand why they're leaving us,

440
00:24:42.630 --> 00:24:46.000
but don't be afraid to at least start somewhere. It doesn't matter where...

441
00:24:48.270 --> 00:24:49.103
Not sometimes.

442
00:24:49.430 --> 00:24:54.250
I know you know what needs to change in your monetization model and what should

443
00:24:54.290 --> 00:24:56.030
be the first thing. Trust your intuition.

444
00:24:56.370 --> 00:24:58.210
<v 0>OK. Good advice. Good advice. OK.</v>

445
00:24:58.310 --> 00:25:02.650
So you have like a huge number of customers and builders on your platform.

446
00:25:03.170 --> 00:25:06.650
How are you helping them? Because this same conversation we're having,

447
00:25:06.730 --> 00:25:08.090
I'm sure they're also trying to figure out, well,

448
00:25:08.170 --> 00:25:12.370
what's their monetization strategy and what advice are you giving them or have

449
00:25:12.390 --> 00:25:16.890
you created a community of advisory around pricing and monetization with your

450
00:25:16.930 --> 00:25:17.763
own community?

451
00:25:18.090 --> 00:25:18.390
<v 1>Yeah.</v>

452
00:25:18.390 --> 00:25:23.150
So we have over 40 million projects already created on

453
00:25:23.190 --> 00:25:27.370
Lovable. 200,000 of them, new ones are being created every single day,

454
00:25:27.790 --> 00:25:31.910
and Lovable apps already getting 600 million visits every single month.

455
00:25:31.970 --> 00:25:33.650
So a lot of Lovable apps,

456
00:25:33.710 --> 00:25:37.170
a lot of Lovable founders and employees and a lot of traffic out there.

457
00:25:37.690 --> 00:25:42.450
We just released a seamless way to do monetization in Lovable that is also

458
00:25:42.530 --> 00:25:47.130
powered by Stripe and that is so people can really quickly set up monetization

459
00:25:47.190 --> 00:25:50.510
if it's a business that they're building on Lovable, whether it's B2C business,

460
00:25:50.730 --> 00:25:53.890
B2B business, ecommerce, it doesn't really matter. But then most importantly,

461
00:25:53.970 --> 00:25:58.570
we're also launching very soon a percentage of your money that you

462
00:25:58.610 --> 00:26:02.870
collect in your Lovable app will be given back to you in form of credits to make

463
00:26:02.890 --> 00:26:06.790
sure that whoever's succeeding on Lovable apps will also be rewarded with more

464
00:26:06.850 --> 00:26:10.110
credits to continue building and evolving their product as well.
We're very

465
00:26:10.170 --> 00:26:12.470
excited about that. But it's really,

466
00:26:12.690 --> 00:26:17.370
we're trying to codify as much of our own knowledge into every single Lovable

467
00:26:17.450 --> 00:26:18.283
experience.

468
00:26:18.490 --> 00:26:23.230
So our dream is that you can hire one of us in form of our AI double

469
00:26:23.630 --> 00:26:27.710
into your Lovable experience and they can suggest any and all improvements to

470
00:26:27.790 --> 00:26:30.890
you. So I'm hard at work on creating my own AI double,

471
00:26:30.950 --> 00:26:33.330
so it can be in any Lovable app if they so wish.

472
00:26:34.050 --> 00:26:34.990
<v 0>You have an AI double?</v>

473
00:26:38.350 --> 00:26:41.910
<v 1>I already have one with Superme, and I'm also working on one at Lovable as well.</v>

474
00:26:41.970 --> 00:26:42.610
Yeah.

475
00:26:42.610 --> 00:26:43.443
<v 0>Great.</v>

476
00:26:43.970 --> 00:26:47.650
So all the advice is going to be available to your community through this.

477
00:26:48.130 --> 00:26:48.690
<v 1>Absolutely.</v>

478
00:26:48.690 --> 00:26:52.430
I think it's a really incredible way to democratize knowledge and I think that

479
00:26:52.470 --> 00:26:55.630
it should not be gated behind some people that have had certain level of

480
00:26:55.670 --> 00:26:57.130
experiences. And yes,

481
00:26:57.270 --> 00:27:00.450
I already write a lot about it and I try to do a lot of public speaking,

482
00:27:00.510 --> 00:27:04.290
but I think AI has such incredible ability to distribute it further.

483
00:27:05.450 --> 00:27:07.610
<v 0>Amazing. And it sounds like you guys have figured out a lot,</v>

484
00:27:07.710 --> 00:27:10.890
but I know you still think you're at the earlier stages of your journey.

485
00:27:11.210 --> 00:27:13.390
What are the top two or three things that you're like,

486
00:27:13.390 --> 00:27:14.390
"We still haven't cracked that.

487
00:27:14.450 --> 00:27:16.990
We still have to figure out these things." What's on your mind?

488
00:27:17.810 --> 00:27:21.790
<v 1>I think one of the things is where is the monetization model is going to go?</v>

489
00:27:22.090 --> 00:27:25.530
I'm thinking about it all the time. I want it to be more on the outcome base.

490
00:27:25.650 --> 00:27:28.770
I don't want it to be so heavily anchored on the building portion the way that

491
00:27:28.790 --> 00:27:29.623
it is right now,

492
00:27:29.950 --> 00:27:34.050
but we're also in the maturity level where right now people are still exploring

493
00:27:34.090 --> 00:27:38.030
capabilities. Those capabilities are going to translate into the next stage,

494
00:27:38.090 --> 00:27:39.530
which is value generation,

495
00:27:40.010 --> 00:27:43.370
and then that value generation is going to translate into scaling.

496
00:27:43.770 --> 00:27:46.730
So we're in this transition between capability to value,

497
00:27:47.070 --> 00:27:51.590
and I want to make sure that we trigger the right way to both provide value to

498
00:27:51.650 --> 00:27:54.150
customers as well as monetize it appropriately.

499
00:27:54.510 --> 00:27:57.810
But the second biggest thing is that something that is constantly on my mind is

500
00:27:57.870 --> 00:28:01.870
that all of these AI-native companies are creating,

501
00:28:02.090 --> 00:28:07.030
putting the burden of use case discovery on their users.
And I want to make sure

502
00:28:07.070 --> 00:28:09.770
that there's not so much of what you can find in a product,

503
00:28:09.830 --> 00:28:14.190
that there's much more of here's what you're capable of doing with Lovable and

504
00:28:14.250 --> 00:28:18.090
give you a headstart as much as possible because I think that this whole dynamic

505
00:28:18.190 --> 00:28:21.190
and this AI confidence theater that is going on right now,

506
00:28:21.250 --> 00:28:24.950
because everybody is on their own figuring out what is possible,

507
00:28:25.410 --> 00:28:28.930
I want to make sure that Lovable gives you a biggest step forward into

508
00:28:29.570 --> 00:28:30.310
understanding-.

509
00:28:30.310 --> 00:28:31.143
<v 0>Supporting you to-.</v>

510
00:28:31.670 --> 00:28:36.270
<v 1>What is capabilities that you can gain by using AI products. Yeah.</v>

511
00:28:36.630 --> 00:28:40.030
<v 0>OK. A lot's still to be figured out. We're nearly on time.</v>

512
00:28:40.130 --> 00:28:41.370
So maybe last question from me.

513
00:28:42.670 --> 00:28:47.210
If you were to start the journey with Lovable today as opposed to, well,

514
00:28:47.270 --> 00:28:51.230
I know it wasn't that long ago, but still in the AI kind of landscape,

515
00:28:51.550 --> 00:28:53.710
it's quite a while ago, what would you do differently?

516
00:28:55.370 --> 00:28:58.810
<v 1>I would have an idea about Lovable myself. Anyway, I'm just kidding.</v>

517
00:28:59.590 --> 00:29:00.470
I think Lovable is-.

518
00:29:00.530 --> 00:29:01.990
<v 0>We all have had that idea ourselves. Yes.</v>

519
00:29:02.080 --> 00:29:07.000
<v 1>I think everybody wishes that. I don't have a lot of those...</v>

520
00:29:08.350 --> 00:29:11.050
Lovable has gone on an incredible journey of growth.

521
00:29:11.410 --> 00:29:14.310
I think there's going to be really great case studies about this company in the

522
00:29:14.350 --> 00:29:18.110
future because this is something that we haven't really seen in this world and

523
00:29:18.130 --> 00:29:19.490
the way that this company is moving.

524
00:29:19.930 --> 00:29:24.050
I think that the only thing that I would just do more of is to hire

525
00:29:25.430 --> 00:29:30.110
previous founders a lot more aggressively into the company because anybody,

526
00:29:30.250 --> 00:29:31.910
if you're hiring for any roles,

527
00:29:32.290 --> 00:29:35.990
please make sure to not always just prioritize pedigree and which companies

528
00:29:36.030 --> 00:29:40.390
people have been in and prioritize just grit and passion and people that are

529
00:29:40.410 --> 00:29:44.990
just wanting to figure out and most importantly in this day and age of how many

530
00:29:45.090 --> 00:29:50.090
people can make clarity out of chaos because we live in the most

531
00:29:50.150 --> 00:29:54.530
chaotic world right now inside the companies and you need to hire people that

532
00:29:54.570 --> 00:29:58.150
can help you find clarity within it.

533
00:29:58.150 --> 00:30:01.690
So ruthlessly focus on hiring as much as possible,

534
00:30:02.070 --> 00:30:02.903
those individuals.

535
00:30:03.690 --> 00:30:07.090
<v 0>Amazing. Elena, you've given us some great insights and snippets,</v>

536
00:30:07.150 --> 00:30:12.150
everything from starting the company, building models, iterating,

537
00:30:12.350 --> 00:30:17.030
innovating, and obviously making sure that everyone has a founder-first,

538
00:30:17.090 --> 00:30:18.270
builder-first mindset.

539
00:30:18.410 --> 00:30:22.600
We are so grateful for you to be partnering with us on your journey with Stripe

540
00:30:22.720 --> 00:30:24.000
as your billing platform,

541
00:30:24.580 --> 00:30:28.080
and delighted that you took the time to share some of your insights and story

542
00:30:28.140 --> 00:30:29.220
with us today. Thank you.

543
00:30:29.540 --> 00:30:30.320
<v 1>Thank you for having me.</v>

